Shipping

We take absolute care and attention to get your order to you as soon as possible. We use a combination of Singpost and other couriers for domestic and international shipments. 

A shipping confirmation email will be emailed to you once your order is dispatched and tracking number (if there is) will be provided so you can keep track on it's whereabouts.

Delivery Time

We aim to pack and ship all orders within 48 hours. Shipping time varies depending on Singpost/courier and customs but generally, local standard shipping takes approximately 3-5 business days and courier delivery is 1-2 business days for orders within Singapore. International orders, please refer to this as a gauge.

Our deliveries are usually done during business hours, Monday-Friday, excluding public holidays. For orders placed on a public holiday, it will be processed and shipped out on the next business day. During special events and peak periods such as Christmas, Chinese New Year, Black Friday and New Year's, post offices may require a longer processing time and a 5 to 10 day delay can be expected.

Urgent orders - We highly encourage customers to contact us prior to placing their orders so that we can advise on delivery and the best shipping option. 

Domestic Shipping

FREE TRACKABLE DELIVERY FOR ORDERS OVER $150

These are the delivery methods offered for domestic orders:

  1. Standard Delivery (3-5 business days) - tracking unavailable
  2. Door to Door Delivery (1-2 business days) - shipping is calculated based on weight

International Shipping

Shipping is calculated based on weight and starts from as low as SGD $5.

We ship our international orders via International Standard Shipping. If you have an urgent order and require tracking, please contact us before ordering and we will do our best to accommodate.

Customs/Duties/Lost Packages

The customer is responsible for all duties and custom fees incurred during shipment, which may be required by the courier to release the package. These totals are levied by shipment location's government and are not affiliated or charged by andersanddawn.com. For additional tax and duty information and/or local tax estimates, please contact your local customs bureau. 

We highly recommend using a trackable shipping service or purchasing shipping insurance to ensure delivery. We will not responsible for any lost or stolen packages when standard shipping is used.